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Livehelp Operator (Remote Opportunity)

The LiveHelp Program is a chat service that allows people looking for legal information and self-help resources on IllinoisLegalAid.org to ask a remotely located LiveHelp volunteer for assistance in navigating the website. LiveHelp Operators empower more than 600 low-income IllinoisLegalAid.org visitors a month to resolve their own legal issues when they can’t find or afford an attorney. LiveHelp volunteers provide direct person-to-person online help so that people in need of legal assistance can obtain the information they need to achieve more positive outcomes to their legal problems. Volunteers can participate from any computer with internet access. This opportunity is open to attorneys, law students, and other legal professionals.

ILAO delivers easy-to-understand legal information and assistance to lower-income Illinois residents through access to basic legal information, step-by-step instructions on how to address their legal problem, and automated documents and forms that guide the user through the process.

Type of engagement

Fixed Time Commitment

Time commitment

Volunteers commit to completing a weekly 2-hour shift.

Training and support

Volunteers must attend a 2-hour orientation and conduct a 30-minute “practice chat” with the LiveHelp Program Coordinator prior to volunteering. The Coordinator provides volunteers with ongoing support.

  • Training is provided and required
  • CLE credit for training

Location

Statewide, IL

Livehelp Operator (Remote Opportunity)

The LiveHelp Program is a chat service that allows people looking for legal information and self-help resources on IllinoisLegalAid.org to ask a remotely located LiveHelp volunteer for assistance in navigating the website. LiveHelp Operators empower more than 600 low-income IllinoisLegalAid.org visitors a month to resolve their own legal issues when they can’t find or afford an attorney. LiveHelp volunteers provide direct person-to-person online help so that people in need of legal assistance can obtain the information they need to achieve more positive outcomes to their legal problems. Volunteers can participate from any computer with internet access. This opportunity is open to attorneys, law students, and other legal professionals.

ILAO delivers easy-to-understand legal information and assistance to lower-income Illinois residents through access to basic legal information, step-by-step instructions on how to address their legal problem, and automated documents and forms that guide the user through the process.

Remote FriendlyRemote Friendly

Type of engagement

Fixed Time Commitment

Time commitment

Volunteers commit to completing a weekly 2-hour shift.

Training and support

Volunteers must attend a 2-hour orientation and conduct a 30-minute “practice chat” with the LiveHelp Program Coordinator prior to volunteering. The Coordinator provides volunteers with ongoing support.

  • Training is provided and required
  • CLE credit for training

Location

Statewide, IL